Straightforward delivery and fair returns.
Free delivery to England, Scotland and Wales.
Pre-orders
You may ask to cancel a pre-order for a full refund at any point before it is dispatched. If we cannot fulfil your order, we will refund the payment to the original payment method.
Delivery
We will send an order confirmation to the email address supplied at checkout. By placing the pre-order, you agree that the journal will be dispatched from 1 October 2026 and delivered by 8 October 2026. We will send a further update when it is handed to the carrier.
Changing your mind
You may normally cancel an online order from the moment it is placed until 14 days after the goods are delivered. After telling us you wish to cancel, you then have 14 days to send the journal back. Contact returns@seenwithcare.co.uk and include your order number.
Returning the journal
Return the journal in a securely wrapped, saleable condition to the return address supplied with your cancellation instructions. Unless the item is faulty, damaged or incorrect, you are responsible for the direct cost of returning it. We may reduce a refund if handling beyond what is reasonably needed to inspect the product has reduced its value.
Refunds
We will make the refund no later than 14 days after receiving the returned goods or evidence that they were sent back, whichever is earlier. We will use the original payment method. Because standard delivery is included in the product price, there is no separate standard-delivery charge to refund.
Model cancellation notice
You may email returns@seenwithcare.co.uk with: “I give notice that I cancel my contract for the Seen With Care Care Journal”, followed by your order reference, order date, delivery date if received, name, address and the date of your notice. You do not have to use these exact words, but the message must clearly identify the order and your decision to cancel.
Faulty, damaged or incorrect items
Contact returns@seenwithcare.co.uk with your order number and a short description of the issue. We will arrange an appropriate replacement or refund. Your statutory rights for faulty or misdescribed goods are not affected.
Last updated 25 August 2026.