Website and pre-order terms.

Seller and contact details

Seen With Care is a trading name of Glimzer Ltd, the contracting seller. Glimzer Ltd is registered in England and Wales under company number 14835559. Registered office: First Floor, Swan Buildings, 20 Swan Street, Manchester, England, M4 5JW. Customer support: support@seenwithcare.co.uk.

The journal

Seen With Care sells a paper Care Journal for organising personal observations, useful notes and questions for conversations. Product photographs and previews aim to show the journal accurately, although minor differences in printed colour or finish may occur.

Prices, offers and payment

The total price shown before payment includes delivery to England, Scotland and Wales, with no separate delivery charge. Payment is handled through Stripe's secure pre-built Checkout Form, including Apple Pay when it is supported on the customer's device. Stripe first authorises the payment method. We capture funds only after the final delivery and offer checks pass; if they do not, we cancel the authorisation, although the customer's bank may briefly continue to display the released hold. We do not add a customer to marketing merely because they place an order.

The subscriber offer gives an eligible confirmed website-offer subscriber 10% off one preorder per confirmed email: £11.69 for one Care Journal or £17.99 for the two-journal pack. The offer code must be entered in Stripe before payment, cannot be combined with another offer, has no cash alternative and cannot be transferred between email addresses. The offer ends at 23:59 on 30 September 2026 (00:00 Europe/London on 1 October 2026). A successfully paid discounted order uses the email's offer eligibility, including if that order is later refunded. An expired, rejected or failed uncaptured attempt does not use it.

Placing a pre-order

Submitting payment is an offer to buy. A contract is formed when we send an order confirmation that accepts the pre-order. If we cannot accept or fulfil it, we will tell you and refund the original payment method. You may ask to cancel for a full refund before dispatch.

Dispatch and delivery

Orders will be dispatched from 1 October 2026 and delivered by 8 October 2026. By placing the pre-order, you agree to this timetable. We do not currently deliver to Northern Ireland, the Channel Islands, the Isle of Man or international destinations. We will send an update after carrier handoff. Risk in the journal passes to you when it is delivered to the address supplied at checkout.

Cancellations, returns and refunds

The cancellation period normally runs until 14 days after delivery, followed by 14 days to send the goods back after cancellation is communicated. Return costs, handling deductions, refund timing, faulty goods and the return process are explained on the Delivery and returns page. These terms do not limit statutory rights.

Using the journal

The journal is a stationery product for personal observations. It is not medical advice, a diagnosis, an emergency service, a prescription, a medication chart or a professional care record. Follow instructions from qualified health and care professionals, and use the appropriate health or emergency service for urgent help.

Our responsibility

We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill. We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights. The journal is supplied for personal use, so we are not responsible for business losses.

Website and intellectual property

Seen With Care branding, copy, illustrations and journal layouts may not be copied, reproduced or resold without permission. You may link to public pages. We may update the website and these terms where necessary, but the version accepted with an order will continue to govern that order.

Law and complaints

Please contact us first at support@seenwithcare.co.uk so we can try to resolve a problem. These terms are governed by the law of England and Wales. Consumers living in Scotland may also bring proceedings in their local courts. Nothing here removes any mandatory protection that applies where you live.